Frequently Asked Questions

Please find a list of the questions we are most frequently asked below. We hope this helps. If not please just drop us an email and we'll do our best to reply quickly.

Ordering, Payment & Security

Can I pay safely using a credit or debit card online?

Are there any issues I should be concerned about before ordering online?

Can I pay by cheque?

Can I order by telelphone?

Delivery

How long does delivery take?

How much will postage cost?

Where can you deliver to?

How can I ensure I get goods in time for Christmas?

How will the Royal Mail postal strike affect my delivery?

Returning products

What do I do if my goods have arrived damaged?

Can I return products I don't like?

What if a product is missing when I receive my order?

Privacy

Once I have ordered will I start receiving unsolicited emails?

Read our privacy policy here.

If things don't go right?

What do I do if I have a complaint?

Technical Problems

I am having problems connecting to the credit card payment area.

Why does my shopping basket lose the products I add to it?

How do I remove or change the number of products in my shopping basket?

General Questions

Do you have all the goods I can see on the site in stock?

Do you have a shop or catalogue?

How long have you been trading?

Do you sell wholesale?

My Account

Do I need to open an account to buy from Holisticshop.co.uk?